Discover how Freshdesk helps your business thrive today, and as you scale in the future. Less tools for a unified business.
Contact Cura Technology Ltd
Legacy systems and disconnected tools are slowing your business down on all fronts, from Customer and Employee Experience to IT at large. It’s time to simplify operations, boost efficiency, and future-proof your organization with one platform that empowers both your teams and your customers. Powered by the latest AI innovations.
In today’s business, customers are becoming ever-more demanding. Pair that with a rise in internal complexity and disjointed tools and you could be hurting your operations, frustrating your users, and undermining your business potential.
say they expect agents to have full context of past interactions before responding
are more likely to do business with companies that offer seamless cross-channel experience
use CRM software—yet many still struggle to integrate customer and internal systems
Source: Freshworks' Customer Engagement Statistics
Complexity isn’t just affecting customers. These gaps between what works and what doesn’t drives inefficiencies within teams, adds unnecessary IT burden, and forces teams to juggle manual workarounds and tool-switching. A costly and frustrating exercise all around.
Modern businesses need more than patchwork tools. They need a platform that connects the dots across teams, workflows, and customer touchpoints. With Freshworks, you get an AI-ready foundation that’s easy to deploy, easy to use, and designed to grow with your business.
Whether you're streamlining service requests, improving response times, or unifying support and IT operations, Freshworks helps you uncomplicate the complex and shift focus to what matters most: people, not processes.
By building smarter workflows today, you’ll reduce IT complexity, improve customer satisfaction, and set your business up for long-term success.
See Freshworks in action
If you want to bring customer support and IT service management together, you’ll need intelligent, proactive, and people-first AI.
At Freshworks this comes in the form of Freddy: Agentic AI—intelligent systems that anticipate needs and take context-aware action on behalf of your teams.. This is not just automation. It’s AI that takes initiative.
Real examples from the Freddy AI Agent include:
This isn't static automation. It's dynamic, self-improving intelligence that resolves issues, routes work, and frees your people to do higher-value tasks. That translates into faster outcomes, reduced IT friction, and more agile operations.
Over the next 2 to 4 years, businesses that adopt AI-driven service platforms will gain more than just efficiency. They’ll build a lasting advantage.
With a system that learns, adapts, and scales, you're not just solving today’s issues, you're preparing your business to stay resilient and responsive in the face of change.
Freshworks helps you grow with confidence, while keeping operations simple and scalable.
Cura Technology Ltd is here to help you take the first step toward simpler, smarter IT, a better Customer Experience and unified Employee Experience.
Whether you’re exploring AI, dealing with outdated systems, or looking for a better way to scale, we’ll connect you with the right expert for your business needs.
Cura Technology Ltd
Suite 3 Chevin Mill, Leeds Road
LS21 1BT Otley