Transform IT Management with Advanced CMDB and ITAM

Freshservice delivers enterprise-grade ITSM with AI-powered CMDB and asset management capabilities that drive efficiency, visibility, and control across your business.

Get a trial

The reality of IT management today

A modern CMDB (Configuration Management Database) serves as the foundation for effective ITSM (IT service management), providing a complete view of your IT environment and enabling better decision-making.

54% of companies

have or want to adopt a CMDB or similar repository.

82% feel that CMDB

is essential to their operations.

76% trust

that the CMDB is complete.

51% believe

their current CMDB's data quality is poor.

Source: Forrester’s Modern Technology Operations Survey, 2024

Common Challenges in IT Service Management

No matter what size your business, as it grows managing your IT assets and services effectively becomes increasingly complex. This is due to:

  • Fragmented visibility: Limited insight into IT infrastructure leads to inefficient troubleshooting and risk management.
  • Resource constraints: IT teams spend too much time on manual asset tracking and maintenance tasks.
  • Data quality issues: Inaccurate or outdated configuration data undermines decision-making and service delivery.
  • Cross-department coordination: Siloed tools create barriers between IT and other business functions like HR and Finance.

Freshservice:
Your partner for ITSM success

With Freshservice's advanced CMDB and ITAM capabilities, you can build a reliable single source of truth for your IT assets, automate routine tasks, and extend service management beyond IT. Whether you're managing 100 or 10,000 assets, Freshservice grows with your business, empowering your team to deliver exceptional service every step of the way.

Request a trial

Freshservice: Built for modern IT management

Freshservice combines powerful capabilities with unmatched usability:

Ready-to-use AI

Advanced CMDB

Robust asset management

Seamless integrations

No-code analytics

Ready-to-use AI

Elevate efficiency with enterprise-grade AI that helps amp up agent productivity, modernize employee experience, and unlock insights for decision-makers.

Advanced CMDB

Make ServiceOps more effective, root-cause analyses more accurate, and change deployments more efficiently with a 360-degree-view CMDB.

Robust asset management

Track hardware and software assets across their entire lifecycle with automated discovery, comprehensive reporting, and license management.

Seamless integrations

Integrate your IT and employee service management with the apps you use every day. With 1,200+ ready-to-install integrations in the Freshworks Marketplace.

No-code analytics

Get quick and easy data analysis with built-in, customizable dashboards, reports, and widgets powered by AI.

Ready to transform your IT management?

As a Freshworks partner, we're here to help you unlock the full potential of Freshservice for your business. With our expertise, we'll guide you through implementation, customization, and best practices to ensure your success.

Get in touch to request a demo and try Freshservice free for 14 days. Ready to see the difference it makes?

SouqProcare LTD

71-75 Shelton Street, Covent Garden

WC2H 9JQ London